Showing posts from 2011

Verizon High Speed Internet (DSL)

Hmmm, I finally heaved a sigh relief when I got on another internet provider-Cablevision Optimum. Initially, it was Verizon. Their offers always irressistably mouth watering with plenty of promises and usually cheaper than the rest.

As hard as I tried to chose the right network on arriving the States from UK, I fell for Verizon's sugarcoated and persuasive advertisement when they promised $19.99 per month for their fast DSL internet connection. On top of that I added a landline package which brought my bill to a reasonable amount compared to their competitor. But after I was sent the DSL, I had problem getting it started. As hard as I tried, I could not. I had setup internet connections in the past in Europe on different occasions but this was not to be. They promised to get a technician to my house which they did. The technician passed a verdict that the DSL box was faulty and so they had to send me a new one.

However as simple as this sound, it was a herculean task getting Veriz…

Otelo's Verdict

Hi everyone,

It is very encouraging when you see a system that works. The Office of the Telecommunication Ombudsman (Otelo) recently proved this to me by making Lycamobile, one of the various telecommunication companies in the United Kingdom to pay for their mistake.

After purchasing a credit voucher of £5.00 on Lycamobile's website, a thing I often do, a message cameup informing me of "failed transaction". On checking my bank statement, I realised Lycamobile had been credited with the money but without the product. I called the company's attention to this, and in fairness to them, they profusedly apologised and promised to resolved the matter in no time. Days rolled into months and yet, I had not received the voucher but each time I called Lycamobile, they kept apologising.

I resolved to report to Otelo, who found in my favour and ordered Lycamobile to credit me with £20.00 and a letter of apology. I got the £20.00 but not the letter but was no longer in the UK to r…